FAQs

WHAT IS 'THE COOKIE JAR'? 

The Cookie Jar is a gourmet cookie experience. Each cookies weighs about 5-6 ounces and is about 4 inches in diameter. We fill each cookie with as many add-ins as we can without taking the flavor away from the taste of the actual dough. On top of the cookies themselves, we really wanted to create an experience. We always say "we don't just want to ship cookies in cellophane bags and plain old white bakery boxes." Essentially, we wanted to create a gourmet experience to accompany our gourmet cookies. We personally designed each box - everything from the custom packaging to the gold decorative paper in each cookie box. We truly are so proud of the product and hope that you enjoy it as much as we do! 

CAN I BUY INDIVIDUAL COOKIES?

No. At this time, we offer one product - "The Cookie Jar." The Cookie Jar comes with six individually wrapped cookies. No less, no more. The Cookie Jar is completely customizable, meaning you can pick and choose which six flavors you'd like. 

DO YOU SHIP ANYWHERE IN THE US?

Yes! We can ship anywhere in the US and the UK. We offer free domestic ground shipping through USPS. For an additional charge, you can choose from either the 2nd Day Air or 3 Day Select option through UPS. Please note that due to COVID-19, certain shipping carriers have been experiencing delays. If your order is time sensitive, or if you'd like your cookies as fresh as possible, we recommend choosing a faster shipping method at checkout. 

DO YOU SHIP INTERNATIONALLY?

At this time, we are only shipping to the US and the UK. Shipping to the UK is an additional $50 for one half dozen, and $70 for two half dozen (this price does not include customs taxes and fees, which will be the responsibility of the buyer).

DO YOU GUYS OFFER A GLUTEN FREE OPTION?

Unfortunately, we do not. We would love to offer gluten free options in the future though! 

IS THERE A PICK UP OR DELIVERY OPTION?

No, we only ship our cookies.  

IS THERE ONLY ONE ORDER DATE?

Yes, right now we are only taking orders on Thursdays at 6PM. *ALL ORDERS PLACED ON THURSDAY WILL SHIP OUT THE FOLLOWING MONDAY* - This is to ensure that everyone receives the freshest cookies as we do all of our baking over the weekend. 

WHERE DO YOU BAKE YOUR COOKIES?

All of our cookies are baked in our own home kitchens. With that said, we ensure that our kitchen is kept sparkling clean and sanitized! One day, when our demand outweighs our abilities, we will move towards a professional kitchen.

DO YOU OFFER REFUNDS?

No, we do not. This is because we do everything in our ability to get you the perfect cookies. What we mean by that, is that we bake all cookies to perfection and package them as nicely as we possibly can. Once the cookies are in the hands of the shipping carrier, we cannot be liable for what happens to them during the shipping process.

HOW CAN WE CONTACT YOU? 

You can reach us via email: thebermansisters@gmail.com, or by phone: (305) 699-2627.
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