Terms & Conditions
Production Time Disclaimer
All cookies are made FRESH to order. We never store them for later. Order are shipped every Monday and Thursday. *Please note: all orders placed after 11pm EST Wednesday, will ship Monday.
Please be aware that all ingredients are processed on the same equipment (eggs, soy, wheat, nuts). As a result, we cannot guarantee the absence of cross-contamination. If you have any food sensitivities and/or allergies, we ask that you refrain from eating our baked goods. The Berman Sisters cannot be held liable for any adverse reactions as a result of consuming our cookies.
Shipping Refund Disclaimer
We do not offer refunds for delays by the shipping carrier as this is out of our control. This includes general delays, weather delays, and any other delays that may take place. In an effort to minimize shipping delays, we only offer 2nd Day Air and 3 Day Select through UPS. (Exception: Customers shipping within the state of Florida can choose Ground shipping as an option.)
*PLEASE NOTE: Part of the shipping cost in included in the cost of The Cookie Jar. Due to COVID-19, certain carriers have been experiencing shipping delays. As a result, your cookies may arrive later than expected. Please keep track of your delivery date and plan to have someone home to accept the shipment.
As a courtesy, if your shipment arrives later than the expected delivery date, please contact us and we will kindly offer you 10% off your next purchase.
General Refund DisclaimerAll payments are final. Refunds are only offered by way of store credit. Store credit must be approved by By The Berman Sisters management. Not all store credit requests are automatically approved. By The Berman Sisters management will review the circumstances surrounding the particular concern and make a determination.